How do you handle Customer Support in Process Street?

Here’s a great case study from one of our customers, Pocketsuite who use Process Street to automate their CS process and track how many support tickets have been resolved.

What processes have you implemented that help you stream line your CS or support processes?

Have you got any templates you’d like to share with other community members?

Or do you have any questions on how to improve your current processes?

Post them here, we’d love to hear from you!